Statement of Commitment
JustLabour Temporary Help is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.
JustLabour Temporary Help is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.
JustLabour Temporary Help understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.
JustLabour Temporary Help is committed to excellence in serving and providing goods, services or facilities to all customers including people with disabilities.
Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.
Assisted Devices
People with disabilities may use their personal assistive devices when accessing our goods, services or facilities.
In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our goods, services or facilities.
These measures may include the use of fax machine, email, text messaging, writing a letter, or having a support person come in and advocate on behalf of the individual.
We ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods, services or facilities.
All staff in the JustLabour office are trained how to use the devices listed within the first month of work. These devices are used on a daily basis by all employees, so their knowledge grows each day they are used.
Communication
We communicate with people with disabilities in ways that take into account their disability. This may include the following:
Faxing, Emailing, Text Messaging, Telephone, Speaking in Person, Writing a Letter, Working with a Support Person
Training
We are committed to training all staff and volunteers in accessible customer service, other Ontario’s accessibility standards and aspects of the Ontario Human Rights Code that relate to persons with disabilities.
In addition, we will train:
a) all persons who participate in developing the organization’s policies; and
b) all other persons who provide goods, services or facilities on behalf of the organization
Training of our employees and volunteers on accessibility relates to their specific roles.
Training includes:
• purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standards
• our policies related to the Customer Service Standards
• how to interact and communicate with people with various types of disabilities
• how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
• how to use the equipment or devices available on-site or otherwise that may help with providing goods, services or facilities to people with disabilities.
• what to do if a person with a disability is having difficulty in accessing our organization’s goods, services or facilities.
We train every person as soon as practicable after being hired and provide training in respect of any changes to the policies.
We maintain records of the training provided including the dates on which the training was provided and the number of individuals to whom it was provided.
Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public and third parties.
When we cannot easily identify that an animal is a service animal, our staff may ask for documentation (template, letter or form) from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.
A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks.
A regulated health professional is defined as a member of one of the following colleges:
• College of Audiologists and Speech-Language Pathologists of Ontario
• College of Chiropractors of Ontario
• College of Nurses of Ontario
• College of Occupational Therapists of Ontario
• College of Optometrists of Ontario
• College of Physicians and Surgeons of Ontario
• College of Physiotherapists of Ontario
• College of Psychologists of Ontario
• College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario
Support Persons
• A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Feedback Process
• JustLabour Temporary Help welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.
• Members of the public can provide feedback by calling, faxing, emailing, text messaging, writing letters, or working with a support person advocating on the person’s behalf.
• All feedback will be directed to the Branch Manager. Customers can expect to hear back within 3 business days.
• JustLabour Temporary Help will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communicating supports upon request.
Notice of Availability of Documents
• JustLabour Temporary Help will notify the public that documents related to accessible customer service are available upon request; there will be a posting in our waiting room and on our website.
• JustLabour Temporary Help will provide these documents in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and, at no additional cost.